Help! It Broke! |
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Some problems can be solved simply, some are more thorny. The purpose of these pages is to help you to diagnose the problem, and to get you directions for returning a sick scale to us so that you can get it back as soon as possible. If you can measure your stone, we have a Carat Calculation Page you can use in the meantime.
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I push the button, but nothing at all happens |
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I can't get any Numbers |
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I get some Numbers, but they are not consistent. They drift or jump |
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I get stable Numbers, they're just not the right ones |
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Other Questions about my scale, including mechanical case malfunction and Customization |
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I had problems and removed the back. Now, which knob does what? |
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